必威体育登录手机Agilent follows a standardized implementation process designed to ensure a smooth transition and to fulfill each core research facilities' unique requirements.
Implementation process (sample)
Customer-focused, result-driven principles guide the implementation of iLab.
- Establish Goals– Our team works with our customers to clarify the challenges they face and the solutions they need from iLab.
- Collaborate on an Implementation Process– We work collaboratively with new users to design an implementation plan based on defined goals and our experience with best practices in research and core facility management.
- Show Measurable Benefits– We supply new users with hard data and user surveys so that customers know the benefits and savings that iLab provides.
- Create Full Ownership– We work with both administrators and end-users to ensure that people at all levels of the institution understand and experience the benefits from the iLab system.
- Ensure Satisfaction– We continuously monitor user satisfaction and seek to identify new opportunities for improvement.