必威体育登录手机Agilent Corporate Citizenship Report 2014
G4-24
LIST OF STAKE HOLDER GROUPS ENGAGED BY THE ORGANIZATION
必威体育登录手机Agilent's stakeholders include:
- Customers
- Employees
- Investors
- Suppliers
- Government agencies
- Communities
- Neighbors
- Non-governmental organizations
- Industry standard-setting organizations
G4-25
BASIS FOR IDENTIFICATION AND SELECTION OF STAKEHOLDERS WITH WHOM TO ENGAGE
必威体育登录手机Agilent engages with a wide range of stakeholders on issues that affect the company's operations.必威体育登录手机During business planning, Agilent considers external charters, principles, and guidelines.We also participate in industry and trade groups at local, regional, state, national, and international levels to address emerging issues!develop industry-wide approaches to environmental and social challenges!and cooperate with governments, nongovernmental organizations and other stakeholders on common concerns.
G4-26
APPROACHES TO STAKEHOLDER ENGAGEMENT
- 必威体育登录手机Agilent engages with our stakeholders through consultation, surveys, ad-hoc feedback and reviews:
- 必威体育登录手机The Agilent Leadership Survey is a semiannual survey that allows Agilent employees to provide feedback on leadership effectiveness within their workgroup.必威体育登录手机The Leadership Audit is focused on critical leadership practices that are central to executing Agilent's business results.Audit results are compared with external best-in-class benchmarks to ensure we are performing at the top in our industry.
- We have ongoing relationships with local, regional, and national regulators regarding operational areas such as Environmental Health and Safety (EHS)!employee engagement and labor compliance, product environmental and safety compliance.
G4-26
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Stakeholder Engagement Matrix
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Engagement
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Measures
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When
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How
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必威体育登录手机Agilent Customer Touch Point Survey
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Customer satisfaction with recent transactions with one of four touch points: Business Center, Contact Center, Sales, and Service
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after recent transaction
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At regular intervals, customers receiveemail invitations with a link to the survey for gauging their satisfaction with recent transactions
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ACS Web Survey
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Customer satisfaction with web touch points
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必威体育登录手机after visiting Agilent website
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必威体育登录手机Customers are invited to answer a survey after visiting the Agilent website to evaluate their satisfaction with web touch points
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ACS Product Survey
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必威体育登录手机Customer satisfaction with their Agilent product
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after purchase
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Customers receive an email invitation with a link to the surveyafter their purchase
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Employee
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Regular performance reviews and discussions with immediate supervisors
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On regular interval
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All employees have regular reviews with their immediate supervisor
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Employee
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Employee sessions are to share business updates and country-specific information, as well as to answer employee questions
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Quarterly
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必威体育登录手机At locations around the world, quarterly sessions are conducted to provide updates on Agilent's business , country- specific updates and employee Q&A sessions
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Suppliers
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必威体育登录手机Monthly Agilent compliance requirements communication sent to all suppliers
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Monthly
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必威体育登录手机Agilent compliance requirements are communicated through e-mail to all newly added suppliers
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Suppliers
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必威体育登录手机Annual re-communication of Agilent compliance requirementsfor suppliers
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Annual
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必威体育登录手机Annual reminders are sent to Agilent suppliers on suppliercompliance requirements
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Investors
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Quarterly earnings conference calls
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Quarterly
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必威体育登录手机Scheduled conference calls to discuss Agilent performance
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Investors
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Shareholder meeting
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Annual
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The shareholder meeting is open to all shareholders and provides an opportunity tovote on proposals
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Investors
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Investor conferences
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As required
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必威体育登录手机Agilent shares updates and insights with investors
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G4-27
KEY TOPICS AND CONCERNS RAISED THROUGH STAKE HOLDER ENGAGEMENT
For current financial year there were no stakeholder feedback that required any changes.
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